How quickly will I get my order?
Where products need to be made to order or are not a regular stock item, or during busy times of the year, despatch times may be longer.
Typical delivery times are:
1 to 3 working days within the UK: unless the item is specified as special Order.
If delivery is likely to take longer than this we will let you know as soon as we become aware of the delay.
If you need an item by a particular date please tell us when you place the order – it if is urgent, we recommend you call us on + 44 1535 680657 to place your order.
How will I know when my order has been dispatched?
We will email you confirmation after your order has been despatched. You might not receive this confirmation email if you made a spelling mistake when you entered your email address. Log in and check your registered email address. Spam filters in your email program may also block this type of email. Please check your junk mail folders.
Will I receive online tracking information?
We send parcels of all shapes and sizes so we use several different couriers and haulage companies. Some of these make tracking information available online, and where this is the case you will receive notification by email or text. If you need to track your parcel urgently then please contact us.
What happens if my order doesn’t arrive?
If you do not receive your goods within 5 working days for UK orders, or 2 weeks for international orders, please contact us for tracking information.
If your goods do not arrive within 30 days of your order being accepted, please contact us within 40 days and you can opt for a full refund or for us to make good the non-delivery.
Items that are lost will be replaced or refunded by us up to point of signature on delivery.
Please call us on 01535680657 for all special order enquiry.
What happens if my order arrives damaged?
Goods signed for cannot be refunded/replaced.
Please contact us within 5 working days of receiving your order. You may need to obtain a Returns Number, and return the goods to us; parcels without a Returns Number may be refused. By prior agreement, we will refund the costs of return shipping by Royal Mail first class recorded delivery or will arrange a collection for items over 2kg. Once we have received the damaged goods we will despatch a replacement or refund you in full.
How will my order be sent?
We will always use a reputable courier company. Smaller items are usually shipped using Royal Mail or Fed-Ex.
A signature will always be required, so please ensure that someone is available to sign for your parcel. If you need to arrange delivery for a specific time please contact us. There is usually an additional charge for timed delivery.
What countries do you ship to?
We can deliver to anywhere in the world, but you may need to contact us for a quote. You can purchase online if your order is being delivered to the United Kingdom. Outside the United Kingdom, you will need to place your order by phone or email.
If you are outside of the EU you may be liable for import taxes.
What will I be charged for shipping?
Delivery charges are based on a combination of weight and area and distance. Weights are based on the heavier of the actual or volumetric weight.